Friday, March 02, 2007

Boogaboos, Burials, and Bloopers

I am rapidly falling out of love with computers. I have a really weird boogaboo going on today. On one computer, I have full Blogger capability and editing options; on another, I have none at all. I'm going to have to spend time that I don't want to spend trying to figure out what's wrong and fix it.

BusinessWeek has a new list out -- the top 25 companies with the best customer service. Oftentimes, customer service seems a thing of the past, an oxymoron. Too often, businesses practice customer discourtesy, customer snubbing, and/or customer invisibility. It's nice to know that some companies still recognize the value of customers and the importance of good service.

The List:

1. USAA (Insurance)
2. FOUR SEASONS HOTELS AND RESORTS
3. CADILLAC
4. NORDSTROM
5. WEGMANS FOOD MARKETS
6. EDWARD JONES
7. LEXUS
8. UPS
9. ENTERPRISE RENT-A-CAR
10. STARBUCKS
11. THE RITZ-CARLTON
12. AMICA INSURANCE
13. SOUTHWEST AIRLINES
14. WASHINGTON MUTUAL
15. CABELA'S
16. RAYMOND JAMES FINANCIAL
17. PORSCHE
18. APPLE
19. PUBLIX SUPER MARKETS
20. HERTZ
21. FEDEX
22. JW MARRIOTT HOTELS & RESORTS
23. T-MOBILE
24. BUICK
25. LINCOLN

I adore Nordstrom and can attest to their superior customer service. I've never had and never hope to have a Porsche, but it's good to know the customer service is good if I ever get lucky.

The Anna Nicole funeral will apparently finally came off today. But -- nothing is written in stone. Anything could happen between now and the time they actually carry the casket to the cemetery. The burial should have happened two weeks ago, but better late than never I guess. Southern Writer has some very interesting observations on the whole ANS mess. So, will this be the end of the ANS show? Not on your life! This will be ongoing for God knows how long. The latest scene: Daniel's father wants his body exhumed.

Words Gone Wild are a mess today. Twisted Linguistics almost threw up their hands and declined to have anything to do with them, but they came through and did their duty.

your firend - Short for, "Excuse me, but your ass is on fire."

Israelites were in the dessert - All anyone at the bar mitzvah ate was the cakes and pies.

caviat - Don't eat the fish eggs.

Regarding these -- We find them, you define 'em.

don't undermind my efforts
rejected do to content -
don't overdue it -
jestor -
intriqued -

The authors of these two have tied for today's Queasy Quill Award:

When I wright
a book I have tooken two years to write

13 comments:

Roxan said...

Virgie Arthur tried to get the Bahamian court to postpone the burial. Her petition was denied.
As far as Billy Smith goes, I think money had a hand in his decision. The other day in court he could have cared less where Daniel was buried.

tfg said...

I can attest to USAA's excellent customer service. If upselling constitutes good service, then I guess I can vouch for Enterprise and Hertz, too.

littlebirdblue said...

don't overdue it

Tee-shirt slogan for National "Be Kind to Librarians" week

Kanrei said...

USAA is great. I was not surprised at all to see them as number one.

I have the same computer follies at work SJ. My POS PC would not like blogger while others would. I have no advice at all on what to do about it. I wish I did.

Serena Joy said...

Roxan, I think the possibility of some $$ or some "fame" is precisely the motivating factor. How tacky. Oh, wait -- tacky sells these days.

TFG, my boss has USAA and he's pleased with them, too. I've never rented from Hertz but I was happy enough with Enterprise.

Littlebird, that's a terrific tee-shirt slogan. I need to start thinking up rewards for those of you who define these turkeys for me.:)

Kan, is somebody still working on your computer? My problem turned out to be Java. Somehow, the settings had gotten all screwed up. Hope you get that POS thing working right soon.

Kanrei said...

The POS PC is dead (long live the POS PC). I am still getting certain settings straight and such. I will have to check my java. Too many applications are java based for blogger.

Serena Joy said...

Too many applications are java based for blogger.

So true, Kan. When the settings go ker-plooey (like mine did), it screws EVERYthing up.

Southern Writer said...

ANS is indeed buried now, in a pink dress, a tiara, and a mahogany casket covered with a rhinestone blanket. Tacky, tacky. At least they left the casket closed. I think you're right, though. I don't think it's over. And how rude of Daniel's dad to want to move his body! I'll bet Virgie has something to do with that. If Daniel was moved to Texas, then ANS would be more likely to be moved there, too, so she would still be buried beside him. It never ceases to amaze me what kind of crap people pull when you're dead and have no voice in a matter. If anyone does that to me, I swear to God I will haunt them the rest of their lives.

I'd like to see a list of the worst customer service in the world. I have quite a few candidates for that.

I can add another to your list, though (SURPRISE!). One of the books I ordered from Amazon recently came damaged. It was a new book, but came from Smokey Mountain Books, and I heard back from them immediately. They asked if a partial refund was acceptable (I didn't want to pay postage back and forth again + the 15% restocking fee Amazon charges so I said yes) and it was done immediately. I have no idea where the money actually went - supposedly to my Amazon account, I suppose, but SMB seems to have done their part in a very timely and courteous manner.

Serena Joy said...

Yeah, it was tacky. I'll bet she would have loved it, though. You know, I wouldn't be surprised to see Virgie's hand in this sudden move to exhume and move Daniel. If he goes back to TX, then Anna more than likely would, too. If anybody ever tries pulling all this garbage on me after I croak, I'll definitely come back and haunt them, too. Not that I'd mind being buried in a pink gown and tiara... Except I'm pretty sure I don't want to be buried.

Hey, that's great about the good service you received for the damaged book. Too often, companies will just tell you "Tough."

Hale McKay said...

Cremation would have solved a lot of problems - they could have split he contents of the urn!

(1)undermind - a post hypnotic suggestion that efforts weren't good enough

(2)rejected do to content - missed test question on "oral" exam in the "Mime 101" class

(3)don't overdue it - be sure to return the books on time

(4)jestor - person who tries to play both the funny part and the straightman in a comedy routine, i.e., Dubya in role of President

(5)intriqued - curious as to why people are standing in a line; an obvious misspelling of "intriqueued."

Lee said...

I have to come clean and admit here, in all honesty, I am in love with "Edgar"....my computer. There are times, though, that I do verbally abuse him. I've not yet become physical with him...although there have been times I've felt like it!

But I would be totally lost without my darling "Edgar".

As for Anna Nicole...the stupid mother did try to stop the burial...thankfully her attempts failed. I've just come back from having a couple of late afternoon wines with my landlords up at "The Manor" during our conversation I said that I think it would be poetic justice if, indeed, the sperm of Anna Nicole Smith's husband, the elderly Marshall gentleman, had been frozen and in actual fact, the baby turned out to be his! Now that, I would think was a brilliant end to all this circus!

Reverend Sumangali Tania Pink said...

ok ok its become a pastime to hate starbucks. but i love their decaf skinny cappuccinos.

and mercury is retrograde. could explain the computer gremlins.

thanks for the word weirdness. :)

Pinks

Serena Joy said...

Good job, Mike. You nailed #5, which had totally stumped me. You're right, of course -- splitting the ashes might have solved the problem. I guess everyone concerned must have been opposed to cremation. And, of course, ANS did want the gown & the tiara; can't put those on an urn.

Lee, your computer is male? LOL. Mine's all girl as long as it's behaving. When it acts up, it's a unisex SOB. It gets plenty of verbal abuse but no physical stuff. It costs too much to replace beaten up computers.:) Wouldn't that Marshall scenario be the ultimate poetic justice? LOL.

I guess I'm in the "out" crowd, Reverend. I like Starbucks, too. You may be right about Mercury in retrograde being responsible for the computer madness. Add to that a full moon and lunar eclipse and there's no way everything's not going to get all effed up.